Zendesk, Inc. is an American customer service software company headquartered in San Francisco, California. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 1000 Index. Zendesk has drawbacks like poor customer support policy, exorbitant pricing structures which allowed the Zendesk alternatives to thrive. Zendesk alternatives have been capable of driving out these shortcomings of Zendesk.
In this article, we would talk about ten Zendesk alternatives that are as brilliant as the Zendesk.
1. Freshdesk is the best Zendesk alternative in the market. Email ticketing, integration of Facebook and Twitter along with its knowledge base makes it thrive.
Pros
The best part of this Zendesk alternative is the free plan it supports for first-time users.
Cons
Dashboard customizations are limited.
2. Zohodesk is the Zendesk alternative that supports the AI-powered bot Zia for assistance and provides all facilities including workflow, report, and dashboard automation.
Pros
This Zendesk alternative supports a good design and also a free plan.
Cons
Certain features appear complicated for a new user.
3. Intercom is for SaaS companies is another Zendesk alternative that has taken over the market and it offers a lot of features that target sales and marketing.
Pros
Desktop and mobile versions sync together with this Zendesk alternative.
Cons
Prices of this Zendesk alternative are high and most suited for SaaS companies.
4. Livechat works best since, as a Zendesk alternative it gives way to a web-based chat window, control panel, and operator application.
Pros
The software of this Zendesk alternative is easy to use with a simple interface.
Cons
The interface lags often.
5. Proprofs Helpdesk is a helpdesk, a free Zendesk alternative built for standard teams.
Pros
Customized signatures, monitoring CSAT, NPS comes in handy with this Zendesk alternative.
Cons
The forever-free version of the Zendesk alternative has limited features.
6. Freshdesk is a Zendesk alternative that targets customers providing them the best omnichannel experience.
Pros
Several suitable plans of this Zendesk alternative can easily lure customers.
Cons
This Zendesk alternative lacks advanced analytics.
7. Zohodesk as a Zendesk alternative supports multichannel support and also creates workflow automation.
Pros
This Zendesk alternative integrates with other apps and provides a good design.
Cons
The free plan is limited in many ways.
8. Kayako is a Zendesk alternative has great ticketing features and works great as a Zendesk alternative.
Pros
Support workflows and tickets can be easily automated with this Zendesk alternative/
Cons
Some of the tools are complicated for users.
9. Team support as a Zendesk alternative is a wonderful mechanism that rolls off custom report creation, relevant metrics tracking, and collaboration on tickets.
Pros
The Zendesk alternative can be the best medium for B2B customer relationship building.
Cons
This Zendesk alternative does not have many analytical tools.
10. Helpscout is the Zendesk alternative that works best for businesses other than e-commerce.
Pros
Streamlining work and productivity is easy with this Zendesk alternative.
Cons
Helpscout’s features are not much advanced when compared to other Zendesk alternatives.
So here are ten eligible contestants of Zendesk that serve their roles perfectly as Zendesk alternatives.
Discussion about this post