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      Home Gadgets

      Here Are the Most Intuitive & Free Zendesk alternatives

      July 19, 2021
      in Gadgets

      Zendesk, Inc. is an American customer service software company headquartered in San Francisco, California. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 1000 Index. Zendesk has drawbacks like poor customer support policy, exorbitant pricing structures which allowed the Zendesk alternatives to thrive. Zendesk alternatives have been capable of driving out these shortcomings of Zendesk.
      In this article, we would talk about ten Zendesk alternatives that are as brilliant as the Zendesk.
      1. Freshdesk is the best Zendesk alternative in the market. Email ticketing, integration of Facebook and Twitter along with its knowledge base makes it thrive.
      Pros
      The best part of this Zendesk alternative is the free plan it supports for first-time users.
      Cons
      Dashboard customizations are limited.

       

      2. Zohodesk is the Zendesk alternative that supports the AI-powered bot Zia for assistance and provides all facilities including workflow, report, and dashboard automation.
      Pros
      This Zendesk alternative supports a good design and also a free plan.
      Cons
      Certain features appear complicated for a new user.

       

      3. Intercom is for SaaS companies is another Zendesk alternative that has taken over the market and it offers a lot of features that target sales and marketing.
      Pros
      Desktop and mobile versions sync together with this Zendesk alternative.
      Cons
      Prices of this Zendesk alternative are high and most suited for SaaS companies.

       

       

      4. Livechat works best since, as a Zendesk alternative it gives way to a web-based chat window, control panel, and operator application.
      Pros
      The software of this Zendesk alternative is easy to use with a simple interface.
      Cons
      The interface lags often.

       

      5. Proprofs Helpdesk is a helpdesk, a free Zendesk alternative built for standard teams.
      Pros
      Customized signatures, monitoring CSAT, NPS comes in handy with this Zendesk alternative.
      Cons
      The forever-free version of the Zendesk alternative has limited features.

       

      6. Freshdesk is a Zendesk alternative that targets customers providing them the best omnichannel experience.
      Pros
      Several suitable plans of this Zendesk alternative can easily lure customers.
      Cons
      This Zendesk alternative lacks advanced analytics.

       

      7. Zohodesk as a Zendesk alternative supports multichannel support and also creates workflow automation.
      Pros
      This Zendesk alternative integrates with other apps and provides a good design.
      Cons
      The free plan is limited in many ways.

       

      8. Kayako is a Zendesk alternative has great ticketing features and works great as a Zendesk alternative.
      Pros
      Support workflows and tickets can be easily automated with this Zendesk alternative/
      Cons
      Some of the tools are complicated for users.

       

      9. Team support as a Zendesk alternative is a wonderful mechanism that rolls off custom report creation, relevant metrics tracking, and collaboration on tickets.
      Pros
      The Zendesk alternative can be the best medium for B2B customer relationship building.
      Cons
      This Zendesk alternative does not have many analytical tools.

       

      10. Helpscout is the Zendesk alternative that works best for businesses other than e-commerce.
      Pros
      Streamlining work and productivity is easy with this Zendesk alternative.
      Cons
      Helpscout’s features are not much advanced when compared to other Zendesk alternatives.

      So here are ten eligible contestants of Zendesk that serve their roles perfectly as Zendesk alternatives.

      Tags: Zendesk alternatives
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